Daniel R. Waltman

Profile

Highly adaptable problem solver with extensive experience ranging from application development, system administration, infrastructure architecture to project management. Known for exceptional troubleshooting skills for both application and system issues. Able to quickly learn and apply new technologies. Comfortable working in a team, coordinating multiple teams, or working independently. Proven ability to work across functional areas and drive problems to resolution.

Key Technologies

Professional Experience

• Evaluated virtualization opportunities during the data center consolidation.
• Led the consolidation effort for the MST Development and Test environments. Reduced the environment from 19 AIX LPARs, 11 AS400s and 19 Linux servers down to 5 AIX LPARs, 2 AS400s and 5 Linux servers. This reduction, along with the resulting reduction in application costs, was projected to save $1.2MM per year.
• Instrumental in the planning and execution of major data center move project. This move consolidated servers from 3 different data centers into 1 data center. Was a key technical resource and manned the move control center during the actual move.
• Key resource for various onshore and offshore development teams with respect to application troubleshooting, hardware and environment change coordination, software licensing, and various other technical issues.
• Provided a solution to get SIP communications working between the offices in the US and Brazil and India. This allowed smoother and more consistent communications which reduced confusion and increased service levels and productivity.
• Solved several issues with the Java Web Start client of RPM (Oracle Retail Price Management) that aided in the adoption of the application by the business users.
• Drove to resolution VPN connectivity issues between the Brazil and India offices and the US offices. This resulted in increased production by the offshore teams.
• Learned the setup of one of the Marimba reporting systems to troubleshoot a problem that could not be resolved by the support team. Resolved the problem resulting in recovery of asset information for 400 devices.
• Investigated and documented setup of key based authentication for SSH. Utilized this knowledge to troubleshoot SSH connectivity issues.

• Analyst on an enterprise integration program utilizing an extract, transform and load (ETL) application as well as an enterprise service bus (ESB)
• Liaison for technical issues for offshore associates (India and Brazil). Provided troubleshooting of issues ranging from tools to network problems to process problems
• Interfaced with Application, Integration and Infrastructure Architects to define solutions to problems and created standards around those solutions
• Defined, documented, and presented architectural recommendations to the Architecture Review Board
• Drove to adoption tools to promote adherence to standards (i.e., source control, documentation repository, etc)
• Worked across multiple technical teams to implement program requirements on various platforms
• Defined and created user and group accounts that can participate in a file share required by our integration pieces
• Defined and implemented a directory structure for use with the file share
• Extracted tool libraries from a vendor supplied tool (with vendor permission) to create a smaller tool for remote use
• Worked with Java on WebLogic application server hosted on a Unix system
• Collaborated with the System Architect to make recommendations on future direction based on business need
• Created and maintained Microsoft SharePoint sites for various teams. The sites provided various functions, including status reporting for offshore developers and standards repository for the entire program
• Worked with the procurement department to ensure we were properly licensed for the various tools required by offshore and onshore associates
• Automated the build process for a Java based application
• Provided automated application testing strategy utilizing Mercury QuickTest Professional
• Created wrappers for Internet Explorer and Windows Media Player using C#
• Performed hardware and software evaluations

• Led the Store Servers support team
• Built and led a successful, integrated team with no attrition during my tenure
• Accountable for resource and project scheduling as well as reporting on team and project activities
• Maintained a 99.9% uptime record during impact times, despite the fact that the servers were all remote and not in data center.
• Coordinated the resolution of problems across multiple teams
• Evaluated and selected a software distribution package for use on the NT system
• Developed and drove to execution team strategy for stability in the Store LAN
• Developed an intranet web site, written in Perl, to provide information to team members and the Help Desk

• Founding member of the second level support team for a Store LAN consisting of an HP-UX server and PCs running Microsoft Windows in more than 500 stores nationwide
• Identified need for and created support tools for problem diagnosis as well as improved usability for end users
• Created documentation and tools for first level support team
• Provided software distribution to the Store LAN via an off the shelf software package (Legent - renamed CA MLINK later)
• Expanded the capabilities of the baseline Legent package using Korn shell scripting, EXPECT, Perl and C on HP systems running HP-UX
• Acted as a liaison between software development groups and LAN support team to develop requirements for additional software/functionality for the store LAN systems
• Developed Lotus Notes databases and applications to provide information to first and second level support and increase communications between teams

• Performed software code analysis on the TOMAHAWK Weapons Control System (TWCS)
• Designed and implemented software for the TWCS Launch Control Group and the Advanced TOMAHAWK Weapons Control System (ATWCS)
• System Administrator for two HP computers running HP-UX and two Suns running SunOS, and assisted System Administrators on the local area network (LAN) composed of Suns

Education and Certifications

• B.S., Computer Science, University of North Carolina at Wilmington, Wilmington, NC, 1989
• ITIL V3 Foundation Certification